Job Description

We are looking for a dynamic, seasoned professional who will own and drive the product vertical for Swan. The candidate should have solid business acumen and experience of scaling e-commerce businesses. This role combines data, logic and creativity to improve the customer experience and develop commercially savvy innovations on mobile apps and IoT enabled platforms.

Responsibilities

• Responsible for owning the P&L for the assigned product(s). This involves actively managing aspects such as product development, marketing, operations, customer service and commercials
• Ensure commercial and tech KPIs are met as per the business plan
• Understand customer behavior and commercial implications to continuously optimize and prioritize product backlog; responsible for maximizing business value from product development
• Work closely with Engineering team to ensure all product features are developed to customer friendly and commercial savvy spec and are launched as planned
• Actively liaise with marketing to align the marketing initiatives with product vision and target customers
• Identify partnership/business development opportunities, negotiate and close deals
• Ensure financial processes such as reconciliation, invoicing, payment receivables etc. are completed regularly on time
• Responsible for operations and logistics; to ensure that the operation is scaled in a cost-efficient manner and service SLAs are met on ongoing basis
• Liaise with customer service teams to gather customer feedback and devise appropriate solutions
• Ensure that the product offering remains highly competitive at all times

Qualification

• 10+ years of experience in product management with strong emphasis on commercial success of product solutions in Mobile Apps
• Demonstrated success in leading and scaling e-commerce /B2C mobile app business
• Excellent communication skills and demonstrated ability to inform and advise a diverse set of stakeholders
• Ability to communicate across diverse cultures, languages, work styles, and personalities
• Superior data and analytical skills including the ability to define, capture, and decompose relevant metrics
• Strong project management skills and ability to present work to executive staff
• Must be a self-starter, a team leader and driven
• Bachelor’s or advanced degree, ideally in a technical or quantitative discipline