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Business Head

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Job Description

We are looking for a dynamic, seasoned professional who will own and drive the product vertical for Swan. The candidate should have solid business acumen and experience of scaling e-commerce businesses. This role combines data, logic and creativity to improve the customer experience and develop commercially savvy innovations on mobile apps and IoT enabled platforms.

Responsibilities

  • Responsible for owning the P&L for the assigned product(s). This involves actively managing aspects such as product development, marketing, operations, customer service and commercials
  • Ensure commercial and tech KPIs are met as per the business plan
  • Understand customer behavior and commercial implications to continuously optimize and prioritize product backlog; responsible for maximizing business value from product development
  • Work closely with Engineering team to ensure all product features are developed to customer friendly and commercial savvy spec and are launched as planned
  • Actively liaise with marketing to align the marketing initiatives with product vision and target customers
  • Identify partnership/business development opportunities, negotiate and close deals
  • Ensure financial processes such as reconciliation, invoicing, payment receivables etc. are completed regularly on time
  • Responsible for operations and logistics; to ensure that the operation is scaled in a cost-efficient manner and service SLAs are met on ongoing basis
  • Liaise with customer service teams to gather customer feedback and devise appropriate solutions
  • Ensure that the product offering remains highly competitive at all times

Qualification

  • 10+ years of experience in product management with strong emphasis on commercial success of product solutions in Mobile Apps
  • Demonstrated success in leading and scaling e-commerce /B2C mobile app business
  • Excellent communication skills and demonstrated ability to inform and advise a diverse set of stakeholders
  • Ability to communicate across diverse cultures, languages, work styles, and personalities
  • Superior data and analytical skills including the ability to define, capture, and decompose relevant metrics
  • Strong project management skills and ability to present work to executive staff
  • Must be a self-starter, a team leader and driven
  • Bachelor’s or advanced degree, ideally in a technical or quantitative discipline

Apply for this position

Fill in the information below. You will be contacted once shortlisted
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