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Operations Manager



  • Leading on-demand picking and delivery operations and fleet management.
  • Taking ownership of audit, process change, optimizing operations, service levels, and communication with stakeholders.
  • Monitoring, measuring, and improving compliance and performance of pickers, riders and partners.
  • Work closely with seniors in decision making and strategic planning for the business operations.
  • Owns the cash management flow for multiple categories; develops plans that streamlines operations for the business.
  • Identifies opportunities to improve delivery experience for customers.
  • Managing 3PL relationships, including evaluation, contracts and performance measurement.
  • Regular and timely reporting to retailers for performance and order management.
  • Ownership to drive onboarding retail stores and other partners, including training the store staff and ensuring smooth operations.
  • Collaborate with Marketing Manager and support marketing efforts with in-store advertising and promotions.


  • 5+ years of experience managing similar operations, in retail and e-commerce operations. e-Grocery experience preferred.
  • Proven leadership skills, influencing abilities and relationship management experience.
  • Experience with business analysis, order management, logistics, process improvement and operational efficiency.
  • Track record of taking complete ownership and driving results.
  • Ability to think both strategically and tactically with strong attention to detail.
  • Demonstrated ability to manage multiple projects – prioritization, planning and task delegation.
  • Exceptional interpersonal and communication skills
  • Having experience in evaluating contracts, terms and conditions, quotations and other aspects of vendor partnerships.
  • Ability to deal with ambiguity, work under pressure and handle stress.
  • Advanced computer skills (Excel, Word, Outlook)

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